We have sent tens of thousands of parcels over the past few years, with 99% being sent via tracked courier.
Thankfully, the vast majority arrive swiftly and safely with zero issues.
Some things to bear in mind...
We are unable to ship to PO Boxes - Parcelforce used to take them but this no longer seems to be an option.
We always ship to the address on the order. These details are imported automatically by the courier system; we do not check or change them.
So... make sure your shipping address is correct and complete at checkout.
If you realise your address is wrong, by all means get in touch and we will try to help.
But your address remains your responsibility; incorrectly addressed items are non-refundable.
Awkward addresses: If your address is hard to find or a bit obscure, please do add some detail to help your courier find it. (Eg bottom of the hill, green door, opposite a church).
Domestic / UK shipping
You'll get FREE standard delivery if you spend £50 or more; if your order is under £50, shipping will be added at checkout.
Help with calculating international shipping
To see how much international shipping will cost, add your chosen item/s to your cart and go through to checkout; if you put in your location (just a postcode or zipcode is normally fine), the website will calculate the delivery charge for you.
The website calculates shipping by weight and is generally fairly accurate. However if the shipping costs significantly less than you've paid, we always refund the excess.
Customs charges and duty
Some countries do charge import duty and / or tax on shipments from the UK.
The shipment value at which duty starts to be applied, and the charge, varies enormously. It also changes regularly, and (in my experience) is inconsistently applied.
In other words, some large, expensive parcels get through without any additions, and some small, inexpensive shipments don't.
I ship to more than 180 different states, countries and territories and, to be honest, I can't keep up with the import arrangments for them all.
So all shipments are sent 'duty unpaid'.
This means if a shipment ends up with fees to pay on import, it's down to the recipient to pay them.
If you choose not to pay the duty, the parcel may be destroyed, or it may be returned to me (sometimes with hefty charges added).
For this reason, parcels that are not delivered, returned to me, or destroyed because of unpaid duties or taxes, are non refundable.
If this worries you, please investigate your local tax and import duty arrangments BEFORE placing your order.
Shipping delays
Most parcels arrive quickly and safely, within expected timeframes. But a few turn into a bit of a saga.
If you have checked the tracking (you can find this on your shipping notification) and there seems to be a delay or a problem, by all means get in touch and we'll see if we can work out what's happening.
However, please bear in mind that most couriers won't even discuss a parcel until it is many days past its expected delivery date, and/ or the tracking has not updated for a week.
Overseas orders can be subject to unexpected and sometimes very lengthy delays that are outside of my control - this is quite often due to unpaid duty, or the absence of the recipient's contact details.
Shipping to Europe post Brexit
As of 1st January 2021, shipping items from the UK to European Union countries is unpredictable.
Parcels may take a long time, paperwork requirements are often not clear, and new import duties and other charges are likely to apply.
Any questions about shipping or delivery, please
contact me.
