Tile shipping

Tiles are not great candidates for shipping, being both heavy and fragile! However I have now shipped DoodlePippin tiles all over the world, with remarkably few breakages. 

Making time:  Heat printed tiles made in my studio will take 3-5 days from order to dispatch.

Kiln-fired (Fired Ink) tiles take longer. You can expect them to be dispatched 3-4 weeks after they're ordered.

Your tiles will be sent to the address given by you in your order, (please make sure it's the correct one as parcels sent to the "wrong" address are non-refundable). 

My standard UK shipping is Royal Mail Second Class Tracked for small parcels, and DPD or another parcel courier for larger packages over 2kg. A contact number to enable the courier to get in touch with you is extremely useful and in some cases required.

​Royal Mail Second Class aims to get your parcel to you in 3-5 business days (including Saturdays). Obviously Christmas, Easter and bank holidays are a bit more of a lottery! If I know there's a problem or a delay, I will contact you via email to let you know.

​International shipping: 

 Unfortunately, since the advent of Covid, the cost of international shipping has gone through the roof. The shipping cost will be based on the weight and size of your parcel. 

Please bear in mind that overseas orders can be subject to unexpected and sometimes very lengthy delays that are outside of my control (eg hold ups in customs). 

​If you are concerned about local taxes and import duties that your parcel might attract, please check with your local tax / import duty authorities before you order.

NB: Shipping to Europe post-Brexit

As of 1st January 2021, shipping items from the UK to European Union countries is unpredictable.
New import duties and other charges are likely to apply. These may include import duties imposed by your local government, and courier charges imposed for collecting and handling these duties.
I know nothing about the tax and import arrangements in your particular area,  and I am not responsible for them. 
No refunds will be issued if your parcel is returned to me as a result of you choosing not to pay legitimate import duties.
If you are worried about having to pay import duty, taxes or courier charges, please check with your local tax / import duty authorities BEFORE ORDERING.